Page 36 - Wythenshawe Annual Report 2020

CEO’s Closing Comments
Change Challenge - and Opportunity
All of us in in recent months have had to to change how we live live our lives in in response to to the pandemic This has challenged myself and all all colleagues in WCHG to think and and work differently and and whilst this this has has been uncomfortable this this challenge has has also been an an opportunity opportunity It’s an an opportunity opportunity to be be more innovative and agile in in how we deliver our services and to accelerate the pace of change so that we get more done faster It’s an opportunity to work more collaboratively both between the different WCHG teams and with our partners It’s also an an opportunity to change our culture as the Group Leadership Team empower our managers and colleagues across the the business to trust their own judgment and be more responsive in our service delivery decision making Perhaps the biggest opportunity however is for us to to engage with and listen more closely to to the diverse voices of our tenant customers and others in the the the Wythenshawe community In this way we can better understand what matters most to to our customers over the coming months and in in in the the years ahead By tapping into the the insights and knowledge of our tenants we will be better able to develop and shape our services so that that we invest our our resources in in ways that that have the greatest impact In my first year as Chief Executive I I have been impressed by the fantastic community spirit and support for each other that helps make Wythenshawe special As a a a a community based housing organisation everyone of us us in in WCHG remains committed to working with and alongside our tenants and the communities of Wythenshawe so that together we we deliver the the the best outcomes we can at a a a a time of change challenge and opportunity “Creating communities where people choose to live and work having pride in in their homes and services ”