Page 5 - Wythenshawe Life Newsletter – Winter 2020

Our News
page 5
Repairs
Since July our repairs service has remained
fully operational, six days per week. You
can book a repair via our WCHG app,
which has a full diagnostic tool to aid you
through the booking process. In the event of an emergency repair please report this to us in the usual way via our contact centre on 0800 633 5500 or 0300 111 000.
You can email any-non urgent repairs
to customerenquiries@wchg.org.uk or via our App, website, Facebook and Twitter pages.
Before we conduct any repair or visit we will call you to check on your current health and wellbeing, this is to ensure the safety of our operatives who may attend multiple properties in a day.
All staff visiting are following enhanced cleaning procedures and will not be sent to a property if they show any signs of illness.
Financial Support
We need you to continue to pay your rent, but encourage you to tell us straight away if you are experiencing any problems paying your rent as there is a range of help available to you.
If your employment status has changed or you
need to talk to us about your rent, please speak to us as soon as possible. We can agree affordable repayment plans and provide specialist advice on claiming benefits, maximising income and managing debt through our Financial Inclusion Team.
If you are worried about falling into arrears because you cannot pay us in the short term because of Coronavirus, you can discuss setting up a payment plan with our Financial Inclusion Team
at Moneyadvice@wchg.org.uk or via the WCHG App.
For more Financial information check out Page 8.
Office Reopening
We reopened our Wythenshawe House office by appointment only on the 7th of December.
All Customers have to wear
face masks, hand sanitise upon
entering the building and observe the two metre rule for distancing.
Annual Gas Safety Check
We continue to deliver
this service to ensure
customer safety. If you
have an appointment
booked or you receive communication to book an appointment and you are self- isolating and/or have a confirmed or suspected coronavirus case please contact us as soon as possible.
This is so that we can make special arrangements with you to enable the safety check to be completed. The engineer undertaking the gas safety check will also contact you immediately prior to attendance at your home and talk you through the special arrangements
in accordance with government guidelines.
follow us at @wythenshawe_chg