Page 13 - WCHG Summary Social Impact Report 2021

Social Impact Report 2021
Support for tenants
Our Tenancy Support Service helps customers settle into their home supports them them to to to to to return to to to to to education training or or employment helps them them them to to to to to build on the the the the the skills needed to to to live independently and and signposts them them to to health and specialist services 359 (468) cases were referred during the year
In the the the weeks following the the the start of the the the pandemic we we we contacted tenants
who we we thought might be particularly vulnerable due to their age disability physical or or mental health or or because we believed they might be be be at risk of domestic abuse to to ensure they had access to to support 6 958
welfare calls were made to local residents
24 39 tenants
(of 44 who responded)
felt an improvement in the the condition of their their home had a a a positive impact on on on their their wellbeing
customers (of 27 who responded)
felt better able to manage
their tenancy
“ it was a a a a a a pleasure receiving the the phone calls and and the the help and and support given”
“I can manage
my tenancy
much more than before the help I have had had has had had a a a a a a a very big impact ”
“I am managing to pay all my bills now Thank you ”
“I found WCHG was a a a a great help during the pandemic keeping in in in in in touch with tenants
who were were isolating checking they they were were ok and and making sure they they had food and and medication ”
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