This Is Us – clear, caring, and genuine communication
At Wythenshawe Community Housing Group, we want our communication to feel just as friendly and supportive as our face-to-face conversations. That’s why we’ve started This Is Us – a project to make sure our letters, texts, and emails are clear, caring, and genuine.
Why does this matter?
We’ve heard from our colleagues and customers that some of our written communication can feel cold, confusing, or even worrying - and we don't want that.
Improving our communication with This Is Us will do many things, including:
- Making our messages clearer.
- Encouraging you to reach out for support.
- Making sure your experience with us matches the friendly and supportive service you expect from us.
We know we won’t get it right every time...
This is a big change, and it will take time. We won’t always be perfect, but we’re working hard to improve. Soon, we’ll ask for your feedback to help us get better. Your thoughts will make a real difference.
Watch our short animation below to learn more!
