Tenant Satisfaction Measures survey 2024 results
22% (2,917) of residents shared their thoughts on our services in our Tenant Satisfaction Measures survey 2024. Every year, social housing providers have to do these surveys to check how well they’re doing, based on rules from the Regulator of Social Housing.
Residents told us they’re most happy with three areas:
- our repairs service
- we provide a safe home
- we treat people fairly and with respect
Our results this year are similar to last year’s. We’ve also included the latest numbers from the Regulator of Social Housing so you can see how we compare to all housing providers. We’ve compared our numbers to the average.
“Thank you for your feedback. We’re using it to make improvements to how we deliver services that are important to you.” Paul Seymour, Executive Director, Customers and Communities.
Have a look at the 2024 survey results on Our Performance page.
