You will be sent a Rent statement every 13 weeks which will show you:

• How much your weekly rent is
• Payments you have made
• Payments of Housing Benefit made direct to WCHG
• Any adjustments to your account
• The balance outstanding

Telephone 0800 633 5500 / 0300 111 0000 and ask to speak to your Rent Officer to find out more.

You can access your account information 24/7 by downloading our tenant app. If you opt to do this then you will no longer receive a quarterly rent statement

Request a rent statement

If you would like a printed statement telephone 0800 633 5500 / 0300 111 0000 and a member of staff will post you one within 24 hours.

Alternatively you can access your statements online if you have signed up to our customer information service. To register to use this service please phone 0800 633 5500 / 0300 111 0000 or call in at any of our offices.