Small repairs: What you’re responsible for

We want you to enjoy your home. Keeping it in good condition is a shared responsibility.  

In our homes, small repairs sometimes pop up — things like changing a light bulb or tightening a loose toilet seat.  

To help us spend more time and money on bigger home improvements, residents are now responsible for taking care of small repairs in their own homes. 

This means we can focus on things that make a bigger difference — like new kitchens, better bathrooms, and nicer shared spaces. 

What counts as a small repair? 

Small repairs are jobs that are generally quick and easy to do yourself. These include: 

  • Replacing a toilet seat 
  • Putting up or replacing a shower curtain 
  • Filling small holes and cracks in the walls 

This leaflet explains the repairs and maintenance you are responsible for, based on your tenancy agreement or lease. 

If you're ever unsure whether something is your responsibility, just check with us — we're happy to help. 

Why this change? 

We made this change after listening to feedback from residents. By taking care of small repairs yourselves, it means we can focus more time and budget on the bigger improvements that matter most. 

Need help with a repair? 

We know not everyone has experience with repairs — and that’s okay! We offer: 

  • Support from our team: Call us on 0300 111 0000