Page 2 - WCHG Purpose & Principles Leaflet

Our Purpose - Why we existOur purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities.Our Nine Guiding Principles – to deliver our Purpose we will1. Put tenants and leaseholders frst We will prioritise the safety and interests of our tenants and leaseholders over those of other stakeholders, recognising that as a housing association they are our primary customers.2. Respect the diverse needs of our customers Using customer insight, we will tailor our services to respect the diverse needs of our tenants, leaseholders and other customers.3. Develop and support our community directly and through partnership We will go beyond providing our landlord services by developing and supporting our community both directly and by working with any partner who is committed to helping our communities be places of growth, optimism and kindness.4. Be a leading custodian of Wythenshawe’s green spaces in line with its ‘Garden City’ heritage We are committed to there being suffcient green space in Wythenshawe, space that can be accessed and enjoyed by everyone. We will do this both directly using land that we own and by supporting the work of our partners.5. Invest in homes and reduce our carbon footprint We will invest in improving the quality of our current homes and in building new homes for future tenants and leaseholders, and we will proactively reduce our carbon footprint in line with our commitment to support Manchester’s carbon reduction targets.