#Feedback Friday – September 2023
#Feedback Friday is a monthly article featuring examples of how different teams from across the organisation have been able to help our customers.
This month's achievements are based on changes we've made to improve how we communicate with customers during scheduled lift maintenance and lift breakdowns.
Customers said
- Sometimes we had little or no information about lift maintenance or during breakdowns.
We’re doing
- We can now send text message to your mobile about any scheduled maintenance or lift breakdowns. It's an easy and quick way to stay up to date with what's happening and what we’re working on.
